TERMS & CONDITIONS
SHIPPING
All shipping is an additional cost to the customer (excluding free shipping promotion) and provides parcel tracking. Once an item is shipped, customers will be notified of the tracking number and progress of the parcel directly from Australia Post or DHL. Please ensure all information you have provided is correct as Bijoux De Clouds is not responsible for failed deliveries due to address and other input errors. Bijoux De Clouds will not replace or refund for parcels that have been scanned as delivered and signed for.
AUSTRALIA-WIDE SHIPPING
For Australian orders, Australia Post’s Express Post service guarantees Next Day Delivery within designated areas. Please refers to Australia Post website for more information on timings specific to your location. Please note we do not authorise deliveries to PO box addresses.
INTERNATIONAL SHIPPING
We ship worldwide using DHL, which can take up to 10 business days depending on location. The international shipping fee is determined by the carrier and is an additional cost quoted at the time of order. Please chat to DHL on delivery times specific to your location.
Please note that duties and taxes for all international orders are the responsibility of the client. All international packages are subject to taxes and duties upon delivery in your country or territory. Bijoux De Clouds is not responsible for the cost of your item clearing customs. This is a separate expense covered by you, the client. Taxes and customs charges vary depending on each country and the value of the item(s). Please note that our shipping quotes therefore exclude these duties and taxes. Please contact your local customs office for more information.
IN-STORE COLLECTION
Click and Collect available at our Westfield Miranda store.
Please contact us on info@bijouxdeclouds.com to schedule collection times.
PURCHASING AGREEMENT
The purchase of your Bijoux De Clouds jewellery confirms that you have been provided with appropriate care information, spanning the proper wear, care and maintenance of your piece. You acknowledge that by purchasing an item, you agree to Bijoux De Clouds terms and conditions, including our production and delivery timelines, and returns, warranty and repair policies.
RETURNS + EXCHANGES POLICY
Eligible purchases can be exchanged for a store credit, issued in gift card form, if exchanged within 14 days of pick up or delivery. The value excludes postage fees where applicable. Store credit is valid for 12 months. Jewellery will not be accepted for exchange and credit if it is damaged or has been worn. Refunds are not permitted.
Due to hygiene reasons, all earrings are final sale. Resized or customised jewellery and made-to-order bespoke pieces are final sale and ineligible for returns. Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are ineligible for returns. All engraved items of jewellery have been engraved according to customer specifications. Bijoux De Clouds Jewellery is not liable for errors that are the result of customer instructions or specifications.
Your item is eligible for an exchange if it is not customised, altered or a bespoke Bijoux De Clouds piece. The item is returned in its original condition; unworn, undamaged and in original packaging. It is returned within the specified 14-day timeframe from pick up or delivery. The order is returned without any damage from transit at the customer’s end.
Bijoux De Clouds will confirm an exchange upon inspection of the received item. Should any of the above criteria not be met, we have the right to refuse the exchange and arrange a return at the customer’s expense.
PRODUCTION
For Bijoux De Clouds pieces, a 50% deposit is required to begin production and the remaining 50% is required within seven days of completion of the order. Deposits are non-refundable and if the item has not been fully paid for or collected within six months, the piece becomes the sole property of Bijoux De Clouds.
Please allow 2-4 weeks for production on the bespoke jewellery. You will be advised of approximate times when discussing a quote.
On rare occasions where lead times may vary the customer will be notified. We strive to accommodate our clients and if you require a shorter time frame for your piece, please get in touch with us as soon as possible to confirm options at info@bijouxdeclouds.com.
We do not offer refunds for shipping costs, card fees or items damaged in shipping. If your jewellery is damaged on delivery, we require appropriate documentation to determine if a replacement or repair is required. Please take detailed photos of the outside of the box, packaging materials and damaged item(s) then email info@bijouxdeclouds.com within 7 days of delivery.
PRODUCT CARE GUIDE
Avoid showering with the jewellery.
Avoid contact with salt water.
Remove jewellery while performing manual tasks.
Store them separately to prevent scratching.
Avoid exposing to makeup, and other chemicals.
Prevent damage and breakage by removing your jewellery at bedtime.
Store in soft cloth bags or jewellery box in a dry, dark and cool place.
Wearing jewellery while taking part in any sport is not recommended
FAULTS + CARE
Each and every Bijoux De Clouds piece undergoes many rounds of quality control before being sent to a customer. However, manufacturing faults can happen.
If you believe you have received a faulty product, please get in touch with us immediately to notify us of the fault. After a careful assessment by a qualified jeweller, we will advise you of next steps.
Please include the below information in your email:
Your invoice number
Your full name and address
Photographic evidence of the fault along with a brief written description
Please ensure each jewellery piece being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging is the responsibility of the sender and Bijoux De Clouds has the right to refuse the item and send back to the customers at their expense.
General wear and tear due to normal use is not considered a fault or covered by warranty. Each jewellery piece is delicate and unique in nature and should be handled carefully and accordingly; please refer to our Jewellery Care Guide for specific information on maintenance of your item. While diamonds and gemstones are ‘hard’ they can be broken and chipped if the wearer isn’t following proper care. Stones in this condition are not covered under warranty. Similarly, diamonds and gemstones that have become loose or lost due to damage are not covered under warranty and will be quoted for replacement or repair.
REPAIRS + WARRANTY
Bijoux De Clouds will cover the cost of repairs under normal wear for the first 12 months after purchase. However, if your jewellery is noticeably damaged due to improper care or any other manner, we can repair the jewellery at cost. We offer complimentary stone assessment and cleaning to Bijoux De Clouds clients.
After the first 12 months, Bijoux De Clouds will perform repairs for a fee. Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing.
If Bijoux De Clouds jewellery is worked on by other jewellers or jewellery companies the item(s) will no longer be covered under warranty. It is strongly advised that all Bijoux De Clouds jewellery be returned to our workshop for a proper assessment.